useful information and FAQ's

---

How do I choose and book a session?

Look at the swim sessions section and decide what kind of coaching you want. Once you've decided, go to the booking page, select the type of session, click on a day and click on the time. Please note, you have to select the time even if that's the only one available for that day.

Why can't I book the session that I want?

If the booking calendar is showing a date and time, then you can book it. If the date and/or time is faded or no time is showing, this could mean:

1. There's no session available at this time

2. The session is fully booked

3. You are trying to book too close to the start of the session 

How do I pay?

You can pay using a credit or debit card when you book.

Can I cancel?

You can cancel up to 48-hours before your session and get a full refund. If you cancel less than 48-hours before your session, you can rearrange the session for another date but not get a refund.

I will only cancel if I am ill, have a family emergency, if there's a water quality issue, or if the weather conditions are really terrible. You can read my cancellation policy here. 

How long is a session?

The length of each session is stated on the booking page. This does not mean that you'll be in the water for the whole time. How long you stay in the water depends on the temperature and conditions. Remember that you're paying for my expertise and for me to keep you safe and that your session will include time out of the water briefing and debriefing. 

Do I need a wetsuit?

You don't have to wear a wetsuit, it is entirely up to you. Wear a wetsuit if:

it would make you more comfortable

you are training for an event where you have to wear one

Please only wear a proper swimming wetsuit -- you can't swim in a all-purpose or water sports wetsuit. 

Do I need a swim hat?

Yes. You must wear a swim hat for four reasons:

It keeps your head warm and your core temperature

It makes you visible to other sea users

It keeps your hair out of your face

Are there big waves in the sea in Cornwall?

There are many factors to big waves. One is the wind direction and speed. If you are not a  confided swimmer or a weak swimmer, please let me know so that I can assess the conditions before our swim. 

What if I can't swim front crawl?

You can learn! If you don't want to swim front crawl, you don't have to. The event coaching sessions are set up for front crawl swimmers only, but everything else is front crawl or breaststroke. 

I'm afraid of the sea can you help?

Every session is set to the pace of the individual, there is no rush for you to learn, each session will be taken at a pace that suits you , you will never be out of your depth but you will be challenged so you can progress.